First and last name *

Email *

Order number *

Purchase date *

Type of request *

Please provide details about your request *

Item to return *

Replacement item (for exchange) *

Details *

Attachment *

Choose a file or drag it here

Supported formats: JPG, JPEG, PNG

temp-for-135916-file2-1_

You may upload photos to help us better understand the issue.

Reason for return *

I understand that return shipping costs are my responsibility. Mon Adresse Civique can provide a return label at a discounted rate. *

I will return the product(s) myself.
I would like a discounted return label (Canada Post).

I understand that the product must be returned in resalable condition (numbers sealed, templates unused, boxes intact), otherwise it may be returned to me at my expense.

I understand that Mon Adresse Civique covers the shipping cost of the replacement item after the returned product has been received and inspected.

I understand that return shipping costs are my responsibility, and that the original shipping fees are non-refundable.

Your request has been received

Thank you, your request has been received.

We will respond by email within 1 to 2 business days.

Please check your spam or junk folder if you do not receive a message from us.

Your request has been received

Thank you, your request has been received.

We will respond by email within 1 to 2 business days.

Please check your spam or junk folder if you do not receive a message from us.

Return Request Form

Customer Portal Explanatory Video