Warranty
Our products are designed for durability and to withstand normal Canadian weather conditions. Each piece is inspected before shipping to ensure compliance.
This warranty covers manufacturing defects that may appear over time when the product is installed and used under appropriate conditions.
Warranty Period
| Product | Duration |
|---|---|
| Standard numbers, plaques, and large format products | 5 years |
| Linea and Linea Halo (structure) | 5 years |
| Mailboxes | 2 years |
| Arch Luminaire (structure) | 2 years |
| Electrical components (LED, power supply, transformer, etc.) | 1 year |
The warranty begins on the date of purchase and remains valid upon presentation of the invoice.
When a product includes a structure and electrical components, each element is covered according to its respective category.
What is covered
The warranty covers manufacturing defects affecting:
• structural integrity
• abnormal detachment
• twisting not related to installation
• premature corrosion in a normal environment
The warranty applies when:
• installation complies with the provided instructions
• the product has not been modified
• the installation support is stable and appropriate
What is not covered
The warranty does not cover:
• damage caused during installation
• installation on unstable or living supports, such as a tree
• improper handling or the use of unsuitable tools
• normal wear and tear
• unauthorized alterations or modifications
• damage caused by a third party
• damage caused by snow, ice, or debris projection
• products installed in environments highly exposed to salt, salt air, or significant abrasive conditions (e.g., immediate proximity to a saltwater body or an unpaved road)
We recommend carefully following the installation guide. If you have any doubts before or during installation, our team can assist you.
Application conditions
Any request must be accompanied by:
• the order number
• proof of purchase
• clear photos of the product and its installation
Each situation is analyzed to determine if it falls under the warranty.
Claim procedure
If you believe a manufacturing defect has occurred over time, please submit a request via our form below.
However, if your product was damaged during transport, you have 48 hours from receipt to submit your return request for a damaged product.
Resolution
When a claim is accepted, the product will be replaced.
If the model is no longer available, a product of similar value may be offered.
Limitation
The warranty is limited to the replacement of the recognized defective product. No indirect or consequential damages are covered.