Delivery and shipping

Processing and Delivery Times

Each order is carefully prepared in our workshop in Quebec. This is not an automated production line, a real person takes care of your order from start to finish.

Preparation typically takes between 1 to 5 business days before shipping. Once your order has been shipped, delivery usually takes between 1 to 5 business days depending on your region. This is why we indicate a total estimated timeframe of 1 to 14 business days to receive your order.

If your order is urgent, feel free to call us at 450-330-1044 or contact us after placing your order. We will always do our best to help.

Product Manufacturing

Our products are made to order. Some components are prepared in advance, but each address number, address plaque or mailbox is customized, inspected and packaged one by one in our workshop.

For custom projects or products not available in our online store, lead times may vary between 1 to 4 weeks depending on complexity. ARCH lighting products may require up to 10 weeks in case of backorder.

Carriers

The carrier is selected at the time of shipment based on your address to ensure the best possible service. In certain remote areas, we use Canada Post. If you prefer this carrier, simply mention it in your order notes.

As soon as your package leaves our workshop, you will receive an email with your tracking number. For any delivery-related questions, we recommend checking this tracking number first. If something seems unusual or you have concerns, contact us and we will follow up with the carrier.

Doorstep Delivery

Packages are typically left at your door. If you prefer a different option, simply indicate it in the order notes at checkout.

Shipping Address

It is important to provide a complete and accurate address when placing your order. If the carrier is unable to locate your address or if the information is incorrect, additional fees may apply.

We also recommend clearly displaying your house number if it is not already visible, to help facilitate delivery.

Lost or Damaged Package

If your package arrives damaged or appears to be lost, contact us promptly with your order number. We will take care of the situation and follow up as needed to resolve it efficiently.

Workshop Pickup

You may also pick up your order directly at our workshop located at:
585 chemin Robitaille, Shefford (Quebec)

Pickup hours are as follows:
Monday to Thursday, 8:00 AM to 4:30 PM
Friday, 8:00 AM to 3:00 PM

Outside of these hours, arrangements may be possible. Simply contact us.

Shipping Within Canada and Internationally

We ship across Canada at a flat rate of $9.99. This amount is lower than the actual shipping cost. At My Address Number, we choose to cover part of the shipping fees to offer you a more accessible rate.

For orders outside Canada, shipping fees are calculated automatically at checkout based on your address. Delivery typically takes between 1 to 4 weeks and is handled by Canada Post.

FAQ

How much does shipping cost?

We charge a flat fee of $9.99 to ship your order. This is significantly lower than the actual cost, as My Address Number covers a portion of the shipping to keep it affordable for you.
What should I do if my order seems delayed?

We recommend first checking your tracking number. If the delay seems unusual, contact us with your order number and we’ll follow up with the carrier.
Do you ship everywhere?

Yes, we offer shipping across Canada as well as internationally. Delivery times may vary slightly depending on the destination.
How can I track my order?

As soon as your address plate, mailbox, or light fixture is shipped, you’ll receive a tracking number by email. This link allows you to follow the delivery status directly on the carrier’s website.
How long does it take to prepare my order before shipping?

The manufacturing and assembly of your house number or mailbox typically take 1 to 5 business days before shipping.
How long will it take to receive my order?

The total time to receive your custom house number or address plate is typically 1 to 14 business days, including production at our workshop and delivery across Canada.