*FAQ and Conditions

The right size or format depends mainly on the distance between the street and your home, the available space, and the type of product you choose. An address plaque, floating numbers, or an illuminated address will each create a different visual impact.

In general, smaller formats are better suited for homes located closer to the street, while larger formats help improve visibility for properties set farther back. We also recommend choosing a colour that contrasts well with your exterior siding to ensure good visibility during the day and at night.

If you’re hesitating between different models or sizes, our team will be happy to guide you based on your project.

Yes. Most of our customers install their house numbers, address plaques, or mailboxes themselves without any difficulty.

All our products include an installation kit with a template, level, and accessories to make installation easier.

For harder surfaces such as stone or brick, a hammer drill may be recommended.

Delivery times vary between 1 and 14 business days depending on the product ordered and the time of year. However, most of our orders are generally delivered within 2 to 3 business days.

Once your order has shipped, you will receive a tracking number by email so you can follow your package in real time.

Yes. Our products include the hardware and accessories needed for installation. However, the contents of the kit may vary depending on the product ordered.

Depending on the model, the kit may include a positioning template, level, drill bit, pencil, silicone, screws, or anchors to make installation easier.

Yes. Our house numbers can be installed on natural stone, brick, and several types of masonry.

However, we recommend using a hammer drill and a drill bit suitable for harder surfaces.

Yes. Our models are designed to offer strong contrast and excellent outdoor visibility.

To maximize visibility both during the day and at night, we recommend choosing a colour that contrasts with your exterior siding, a size that matches the distance between the street and your home, and a well-lit installation location.

Before final installation, we also suggest checking visibility in the evening, testing the effect of lighting and shadows on the numbers, and making sure the address remains easy to read despite any shadowed areas created by light fixtures, trees, or architectural elements.

Many of our house numbers, address plaques, and mailboxes are designed and manufactured in our workshop located in Shefford, Québec.

Promotions generally apply to the following products:

• Contemporary and Large Contemporary
• Modern and Large Modern
• Urban Mailboxes in Black
• Urban Mailboxes in White

When a promotion is active, a promo code must be entered at checkout to receive the applicable discount.

No. Promotions and promo codes cannot be combined.

If your order was placed before the promotion started, the discount unfortunately cannot be applied retroactively.

However, if your purchase was made while a promotion was active, we can review the situation with you. Simply contact us with your order number.

Yes. During Boxing Day promotions, no price adjustments or retroactive discounts can be applied after an order has been finalized.

We recommend making sure the promo code has been applied before completing your purchase.

Delivery times vary between 1 and 14 business days depending on the product ordered and the time of year. However, most of our orders are generally delivered within 2 to 3 business days.

Once your order has shipped, you will receive a tracking number by email so you can follow your package in real time.

Yes, we ship to all provinces across Canada.

Shipping is $9.99 anywhere in Canada.

Since actual shipping costs are higher, we cover part of the cost to offer our customers a better shipping rate.

Yes. As soon as your order leaves our workshop, an email containing your tracking number will be automatically sent to you.

If you have an urgent project, we invite you to contact our team before placing your order.

Depending on the product and the time of year, faster processing may be possible.

Our house numbers, address plaques, and mailboxes can be installed on several types of exterior siding, including wood, vinyl, aluminum, steel, brick, concrete, and stone.

For harder surfaces such as natural stone, brick, or concrete, a hammer drill is required. We provide a concrete drill bit, but depending on the type of surface, another suitable drill bit may be needed.

Yes. Our products can be installed on vinyl, aluminum, and several other types of exterior siding.

You can also consult the installation steps on our Installation page.

Yes. Modern address plaques can be installed with adhesive instead of mounting rods. Simply select this installation option when customizing your product.

For the Contemporary individual number collection, adhesive installation may also be possible, but this option is not offered directly on the website. We invite you to contact us so we can confirm the best option based on your project.

Yes. Our house numbers and address plaques can be installed on fieldstone, natural stone, and several types of textured or uneven surfaces.

Depending on the depth and texture of the surface, longer mounting rods may be recommended to ensure a stable installation and even alignment.

We use different materials depending on the product, including aluminum, aluminum composite, and acrylic. Each product has its own specifications, materials, and manufacturing methods.

We invite you to consult the product page for full technical details.

Yes. Our products are designed for year-round outdoor use and made to withstand rain, snow, sun, and the temperature changes of the Canadian climate.

Choosing between a horizontal or vertical format mainly depends on the available space and the style you’re looking for.

Vertical formats are often preferred for columns, narrow spaces, or certain modern entrances, while horizontal formats work well on wider façades.

To maximize the visibility of your address, we recommend choosing a colour that contrasts with your exterior siding.

For example, black numbers generally stand out better on lighter siding, while lighter numbers offer better visibility on darker façades.

Several of our models allow you to add letters to your address, including the Modern, Contemporary, select mailbox models, and Linea products, whether illuminated or non-illuminated.

On the product page, you can refer to the Available Characters section.

To maintain fast production times and competitive pricing, we mainly focus on the models and sizes already available on our website.

However, for certain commercial projects or specific needs, we invite you to contact our team so we can review the possibilities.

Customized products or products assembled specifically for your order, such as Modern address plaques and Urban mailboxes with numbers, are considered final sale.

Because these products are made or assembled according to your customization choices, they cannot be returned or exchanged.

Yes. With Linea models, whether illuminated or non-illuminated, it is possible to use 2" letters to write words, names, or street names.

We also offer select written-out words in the Contemporary collection, including the following French words: LE, CENT, CENTS, DIX, ONZE, SIX, TREIZE, VINGT, and VINGTS.

Yes. Linea models, whether illuminated or non-illuminated, allow full customization using numbers and letters to create a personalized address.

For example, it is possible to display an address such as “66 Dubois Street,” “Maison 66,” or even a family name, depending on the style you’re looking for.

Linea and Linea Halo use the same bar model and the same customization system.

The main difference is that the Halo model includes LED lighting as well as the accessories required for connection, including the transformer, wiring, and lighting components.

The right bar length mainly depends on the number of characters you want to display and the number size you select.

The information below represents general recommendations, as well as the maximum number of numbers allowed for each bar length.

• 8.5" bar: 1 number in 7" or 9"
• 13" bar: up to 2 numbers in 7" or 1 number in 9"
• 19.5" bar: up to 3 numbers in 7" or 2 numbers in 9"
• 25" bar: up to 4 numbers in 7" or 3 numbers in 9"
• 33.5" bar: up to 5 numbers in 7" or 9"

Examples:

• Address 3 → 8.5" bar
• Address 2084 → 25" bar with 7" numbers

However, it is also possible to choose a longer bar for a cleaner style or a different look. For example, some customers choose a 33.5" bar even when displaying a single number.

On the Linea product page, click the “Customize Your Address” box.

This tool allows you to easily configure your personalized illuminated address directly online.

First, select the character placement: at the top, at the bottom, or on both sides of the bar.

Then, fill out the fields based on what you want to display: 2" characters for a name, street, word, or first name, as well as 7" or 9" numbers depending on the level of visibility you want.

Yes. A dynamic preview is automatically displayed during customization, allowing you to visualize your configuration before purchasing.

Yes, as long as the product has not been installed and meets our return conditions, including being new, unused, and returned in its original packaging.

• Maximum power: 19 watts / 24 volts
• Included transformer: indoor use only
• If you would like to plan a permanent electrical connection directly inside the wall, it must be completed by an electrician. An 18/2 wire should be planned.

A detailed technical sheet can also be provided upon request.

We invite you to consult our troubleshooting page to review the connection steps and basic checks before contacting our team.

The Linea Halo model does not have a built-in switch.

To make it easier to control the lighting, we recommend connecting it to a smart plug that is compatible with your setup.

Yes. Some products can be exchanged as long as they meet the applicable return conditions.

The product must be new, unused, not installed, and returned in its original packaging.

We invite you to consult our Return Policy page for full details and applicable conditions.

Yes. Upon request, we can provide a return label at a preferred rate. However, return shipping fees remain the customer’s responsibility.

Once the exchange has been approved, the new item will be shipped free of charge.

Our products are covered by a limited warranty ranging from 1 to 5 years against manufacturing defects, depending on the model selected.

We invite you to consult our Warranty page for full details and applicable conditions.

If your package or product arrives damaged, we invite you to complete our return request form and include photos of the product, the packaging, and your order number so our team can assist you as quickly as possible.